| Download as PDF | Download as ZIP With All Documents | ||||||||||||||||||
|
|||||||||||||||||||
| FACILITIES MANAGEMENT KPIs | |||||||||||||||||||
| Sn | No | Decipine | Category | Key
Performance Indicator (KPI) |
Performance Standard | Performance Measurement | KPI Score | Documents Link | |||||||||||
| 1 | MG-1 | MANAGEMENT & ADMINISTRATION | B | All Services - Daily, weekly, monthly, and ad-hoc reports | Submit approved reports on set due dates as per the agreed format and content | Report is to contain the information specified as per the SOW & SLA and as directed by the Company | 10 | MG-1 View Documents | |||||||||||
| 2 | MG-2 | MANAGEMENT & ADMINISTRATION | C | Daily, weekly, monthly, and ad-hoc Meetings | All specified personnel attend monthly, weekly, and ad-hoc
meetings and minutes issued within 24 hours of meeting. 100% attendance is required and all information shall be provided in the agreed format and timescales. |
Attendance as verified by meeting minutes. Information/ data entry of Minutes issued to Company are accurate and updated. |
5 | MG-2 View Documents | |||||||||||
| 3 | MG-3 | MANAGEMENT & ADMINISTRATION | C | Escalation & Complaints | Zero per month confirmed complaints / escalation cases
reported. Have in place a Company approved customer complaint and escalation process. Records of requests. Incidents / accidents and complaints, identifying receipt, progress updates and details of resolution are available monthly |
Company Audit of escalation and complaints records | 5 | MG-3 View Documents | |||||||||||
| 4 | MG-4 | MANAGEMENT & ADMINISTRATION | C | Service plans, processes, and procedures | All site specific plans, processes and procedures are developed
and submitted on set due dates as per the agreed format and content. All the above shall be in accordance with industry best practices, O&Ms, international and local standards, codes & regulations. < 2 revisions of a single document following initial feedback from the Company |
All Service plans, processes and procedures meet the standards set by the Company | 5 | MG-4 View Documents | |||||||||||
| 5 | MG-5 | MANAGEMENT & ADMINISTRATION | B | Documentation | All documents are maintained and updated qualitatively and
quantitatively with accuracy. Should any document require updating outside of annual review due to: Instances of continued SLA/ KPI failure Occurrence of an or incident/ accident The Contractor must update/ amend; conduct refresher training for staff and implement the associated document change in compliance with the stipulated times frames as given by The Company; for approval by The Company. |
internal audit report of all project documents. Company Audit including verification of the approved list. |
10 | MG-5 View Documents | |||||||||||
| 6 | MG-6 | MANAGEMENT & ADMINISTRATION | B | Subcontractors & Specialist Services | All Subcontractors are approved prior to engagement and
deployment to the site. A Company approved list of Subcontractors and Services is maintained and up to date. |
Company Audit including verification of the approved list | 10 | MG-6 View Documents | |||||||||||
| 7 | MG-7 | MANAGEMENT & ADMINISTRATION | A | Statutory Compliance | SOW & SLA compliance. Service delivery is strictly compliant with all relevant Laws, Decrees & Regulations issued by KSA Government department, Statutory Bodies and entities. |
Company Audit | 15 | MG-7 View Documents | |||||||||||
| 8 | MG-8 | MANAGEMENT & ADMINISTRATION | B | Staff Roster and Deployment Plans, including Ramadan & Summer Working Hours | The Contractor shall deliver the Services for the designated Property on a 24/ 7/ 365 basis, utilizing the employees and subcontractors if any to provide a complete on-site management for all subcontractors and specialist contractors and their staff and their work. | Monthly Roster review and submittals - Company Audit. Staff Rosters are received by the 25th day of every month for the succeeding month. Staff daily attendance records available on Company CAFM system. |
10 | MG-8 View Documents | |||||||||||
| 9 | MG-9 | MANAGEMENT & ADMINISTRATION | C | Work Order Quality & Close Out | Quality of the work order logged in CAFM - Complete and accurate data is logged against work order mandatory fields in CAFM meeting SLA Times. | Monthly review of random work orders logged in CAFM. |
5 | MG-9 View Documents | |||||||||||
| 10 | MG-10 | MANAGEMENT & ADMINISTRATION | C | Declaration of Performance | The Contractor deliberate wrong declaration of performance. | Company Audit of Monthly PMR review & Monthly Report. | 5 | MG-10 View Documents | |||||||||||
| 11 | MG-11 | MANAGEMENT & ADMINISTRATION | B | The Contractor shall prepare, review and update a comprehensive operational structure and resource plan for delivery of services to maintain the Property as specified herein. | A detailed organisational chart for SoW services is maintained,
displayed and distributed. A detailed resource plan is maintained, available, and distributed. Staff records numbers, hours worked, shifts scheduled and job descriptions are up to date and available. |
Any change to The Contractors Property Organisation structure
shall be approved by The Company prior to implementing. An updated resource plan shall be submitted to The Company on a monthly basis. The Organisational Chart and Resource Plan will be reviewed no less than once per quarter in consultation with, and for the approval of, The Company. |
10 | MG-11 View Documents | |||||||||||
| 12 | MG-12 | MANAGEMENT & ADMINISTRATION | B | Staff qualifications, skills & experience | All deployed resources are qualified, experienced and
skilled. All deployed resources are approved by the Company and meet the standards as set in the Staff Selection Criteria. |
Quality review of staff and inspection of training record. Review of approved resources against deployed resources |
10 | MG-12 View Documents | |||||||||||
| 13 | MG-13 | MANAGEMENT & ADMINISTRATION | C | Staff Training/ Refresher Training Plan and employee training | All Staff trained/ refresher trained and competent in compliance with an approved Training Plan QHSE, Technical and otherwise | Company Audit of training records and HSE Training Matrix, HSE Competency Card | 5 | MG-13 View Documents | |||||||||||
| 14 | MG-14 | MANAGEMENT & ADMINISTRATION | B | Staff Turnover | No more than a 10% attrition rate of staff over a 12-month
period. Staff are only demobilized from the property when approved by the Company. |
Company Audit of the annual turnover | 10 | MG-14 View Documents | |||||||||||
| 15 | MG-15 | MANAGEMENT & ADMINISTRATION | C | Staff Uniform and Grooming Standards and Staff ID | All staff are compliant with Company standards. All staff are in the approved, well maintained, clean and pressed uniform. All staff are wearing valid and visible I.D |
Company Audit of staff uniform & I.D | 5 | MG-15 View Documents | |||||||||||
| 16 | MG-16 | MANAGEMENT & ADMINISTRATION | B | Customer Feedback and Complaints Management | The Contractor shall develop several systems to collect feedback from Company and their stakeholders (Customer) and ensure action is taken to resolve any complaints and issues | Company Audit | 10 | MG-16 View Documents | |||||||||||
| 17 | MG-17 | MANAGEMENT & ADMINISTRATION | A | Subcontractor� Audits� | HSE / Performance Audits carried out on all Subcontractors
monthly <1 non compliance. Produce and execute corrective actions plans to resolve HSE performance issues & risks as per the Property Risk Register |
Company Audit | 15 | MG-17 View Documents | |||||||||||
| 18 | MG-18 | MANAGEMENT & ADMINISTRATION | B | Permit To Work | All PTW are issued and appropriate for the work and adhering to Company policies & procedures where applicable. | Company Audit | 10 | MG-18 View Documents | |||||||||||
| 19 | MG-19 | MANAGEMENT & ADMINISTRATION | B | Method Statements & Risk Assessments. (RAMS) | All activities / tasks are covered & performed under
approved RAMS. RAMS are always fully up to date, including the master risk register. Pre-Task Risk Assessment: <1 non-compliances per month |
Company Audit | 10 | MG-19 View Documents | |||||||||||
| 20 | MG-20 | MANAGEMENT & ADMINISTRATION | B | HSE Management Reports | �LTI Frequency Rate <1.00 | Company Audit and� Monthly Management Report� | 10 | MG-20 View Documents | |||||||||||
| 21 | MG-21 | MANAGEMENT & ADMINISTRATION | A | HSE Management Procedure | Develop, implement, manage and control a HSE Procedure. 100% Maintenance of all aspects of the plan. Evidence that Training records are up to date and available. Evidence of an annual HSE Audit provided. Evidence of full compliance with all relevant legislation. No accidents/ incidents arising from unsafe work practices. |
Company Audit and� Monthly
Management Report. Monthly Lessons Learned Tracker submittal and implementation |
15 | MG-21 View Documents | |||||||||||
| 22 | MG-22 | MANAGEMENT & ADMINISTRATION | B | HSE Standards and Safe Systems of Work | HSE standards maintained with minimal Non-Conformity
Notifications (HSNCs) issued via CAFM within a month. <1 non-compliances per month |
Company Audit and� Monthly Management Report� | 10 | MG-22 View Documents | |||||||||||
| 23 | MG-23 | MANAGEMENT & ADMINISTRATION | B | HSE Risk Strategy and Register | The Risk Management Strategy and Register is approved by The Company and maintained as up to date..� | Actions arising from risk assessments are to be delivered to The
Company with appropriate priority. Company Audit on Monthly HSE Management Report� |
10 | MG-23 View Documents | |||||||||||
| 24 | MG-24 | MANAGEMENT & ADMINISTRATION | C | Health, Safety & Environmental System | Deliver & maintain an externally certified HSE system. Compliance with the SOW & SLA specifications |
Arrange Company Internal Audit on HSE System and then external certification Company Gap Analysis Audit (ISO 45001 and ISO 14001) | 5 | MG-24 View Documents | |||||||||||
| 25 | MG-25 | MANAGEMENT & ADMINISTRATION | C | QHSE Plans, Policies, Procedures & Reports | Submit approved plans & reports on set due dates as per the
format and content set by The Company. Documentation must always be up to date. |
Company Audit | 5 | MG-25 View Documents | |||||||||||
| 26 | MG-26 | MANAGEMENT & ADMINISTRATION | B | Quality Management Standards & Certification | The Contractor shall have a certified Quality Management System as per ISO 9001:2015 requirements assessed by reputed certification body. | Company Audit Third Party Audit Plan and Audit Report All certificate copies are up to date and available. |
10 | MG-26 View Documents | |||||||||||
| 27 | MG-27 | MANAGEMENT & ADMINISTRATION | A | Quality Management Standards & Certification | All documents produced for the operation shall be written on The Company approved templates and are controlled in full compliance with the Procedure, SOW & SLA specifications | Company Audit | 15 | MG-27 View Documents | |||||||||||
| 28 | MG-28 | MANAGEMENT & ADMINISTRATION | B | Quality Management Standards & Certification | Resolve Quality non-conformances and close corrective action on set due dates and agreed timelines in full compliance with the SOW & SLA specifications. | Company Audit | 10 | MG-28 View Documents | |||||||||||
| 29 | MG-29 | MANAGEMENT & ADMINISTRATION | B | Quality Management (QM) Standards & Certification | Produce and execute Risk management plan to resolve QM issues
& risks Maintain Risk register to records all issues & Risk related to QM including action plan and risk mitigation plan� |
Risk Register Company Audit Lessons Learned Tracker |
10 | MG-29 View Documents | |||||||||||
| 30 | MG-30 | MANAGEMENT & ADMINISTRATION | A | Significant Environmental Incidents | Environmental Incident Frequency Rate <1.00 | Company Audit� | 15 | MG-30 View Documents | |||||||||||
| 31 | MG-31 | MANAGEMENT & ADMINISTRATION | C | CAFM Management & Administration | CAFM System used in accordance with agreed procedures. All data uploaded into the system is checked, validated, and signed off before being reports are submitted. Fully maintain data defined in the CAFM system |
Company Audit� | 5 | MG-31 View Documents | |||||||||||
| 32 | SL01-01 | HARD SERVICES | A | P1 � Emergency | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
15 | SL01-01 View Documents | |||||||||||
| 33 | SL01-02 | HARD SERVICES | B | P2 � Urgent | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
10 | SL01-02 View Documents | |||||||||||
| 34 | SL01-03 | HARD SERVICES | C | P3 � Routine | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-03 View Documents | |||||||||||
| 35 | SL01-04 | HARD SERVICES | C | P4 � Scheduled | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-04 View Documents | |||||||||||
| 36 | SL01-05 | HARD SERVICES | C | P6 � Quoted Works� | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-05 View Documents | |||||||||||
| 37 | SL01-06 | HARD SERVICES | C | Work Order SLA Times - By Priority | Work Orders are satisfied and closed as per the SLA specification. | Review Monthly Report data captured. COMPANY Audit |
5 | SL01-06 View Documents | |||||||||||
| 38 | SL01-07 | HARD SERVICES | C | PM1 � Weekly | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-07 View Documents | |||||||||||
| 39 | SL01-08 | HARD SERVICES | C | PM2 � Monthly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-08 View Documents | |||||||||||
| 40 | SL01-09 | HARD SERVICES | C | PM3 � Quarterly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-09 View Documents | |||||||||||
| 41 | SL01-10 | HARD SERVICES | C | PM4 � Biannual | Work Orders satisfied as per the work order SLA times. Within 7 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-10 View Documents | |||||||||||
| 42 | SL01-11 | HARD SERVICES | C | PM5 � Annual | Work Orders satisfied as per the work order SLA times. Within 10 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-11 View Documents | |||||||||||
| 43 | SL01-12 | HARD SERVICES | C | PM6 � Routine | As agreed with the COMPANY� | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL01-12 View Documents | |||||||||||
| 44 | SL01-13 | HARD SERVICES | B | Service Delivery | Implementation & delivery of all services is in full
compliance with standards as set in the SOW & SLA. All assets / locations are coded & tagged in full compliance with the SOW & SLA specifications. |
COMPANY Audit | 10 | SL01-13 View Documents | |||||||||||
| 45 | SL01-14 | HARD SERVICES | B | Asset Management | The asset list is fully up to date, accurate and captures the assets, including attributes and scheduled maintenance plan | COMPANY Audit | 10 | SL01-14 View Documents | |||||||||||
| 46 | SL01-15 | HARD SERVICES | B | Standards� | Implementation & delivery of all services in full compliance
with SFG20 Standards Storeroom set up shall be in accordance with OEM-SDS and COSHH regulations. |
COMPANY Audit | 10 | SL01-15 View Documents | |||||||||||
| 47 | SL01-16 | HARD SERVICES | A | Materials: Spare Parts and Consumables Availability� | Provision and Availability� all Spare parts and Consumables required to Hard Service� Levels SOW & with set SLAs. | COMPANY Audit and as approved by The Company | 15 | SL01-16 View Documents | |||||||||||
| 48 | SL01-17 | HARD SERVICES | B | Tools, Equipment, Field Measuring Devices and Vehicles | Provision and Availability� all Tools, Equipment, field measuring devices, and Vehicles required Hard Service� Levels SOW & with set SLAs. | COMPANY Audit and as approved by The Company | 10 | SL01-17 View Documents | |||||||||||
| 49 | SL01-18 | HARD SERVICES | A | Chemical Treatment: Water Quality | All Required Agreed Water Quality Reports had been submitted on time and Chemical dosing was performed in compliance to Water Quality Control Limits� | COMPANY Audit | 15 | SL01-18 View Documents | |||||||||||
| 50 | SL01-19 | HARD SERVICES | B | Call Centre: Drop Calls | All Calls received from Tenants /End-users had been answered, registered to CAFM and been assigned to Maintenance Groups� | COMPANY Audit | 10 | SL01-19 View Documents | |||||||||||
| 51 | SL01-20 | HARD SERVICES | A | Call Centre: Service Continuity | Call Centre Operators are available all over the 24/7 | COMPANY Audit | 15 | SL01-20 View Documents | |||||||||||
| 52 | SL01-21 | HARD SERVICES | C | Adverse weather monitoring, reporting, planning and� execution | Plan & Execute Winter & Summer Preparation Plans | COMPANY Audit | 5 | SL01-21 View Documents | |||||||||||
| 53 | SL01-22 | HARD SERVICES | A | Permit to Work (PTW) | All works that might classified as of high risk and required HSE and Security precautions had got an approved and valid WTP | COMPANY Audit | 15 | SL01-22 View Documents | |||||||||||
| 54 | SL01-23 | HARD SERVICES | B | Move-in & Move-Out (MIMO)SoW | All works are completed within the agreed SLA Times or as agreed with The Company. | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
10 | SL01-23 View Documents | |||||||||||
| 55 | SL02-01 | CLEANING | B | P1 � Emergency | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
10 | SL02-01 View Documents | |||||||||||
| 56 | SL02-02 | CLEANING | B | P2 � Urgent | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
10 | SL02-02 View Documents | |||||||||||
| 57 | SL02-03 | CLEANING | C | P3 � Routine | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-03 View Documents | |||||||||||
| 58 | SL02-04 | CLEANING | C | P4 � Scheduled | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-04 View Documents | |||||||||||
| 59 | SL02-05 | CLEANING | C | P6 � Quoted Works� | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-05 View Documents | |||||||||||
| 60 | SL02-06 | CLEANING | C | Work Order SLA Times - By Priority | Work Orders are satisfied and closed as per the SLA specification. | Review Monthly Report data captured. COMPANY Audit |
5 | SL02-06 View Documents | |||||||||||
| 61 | SL02-07 | CLEANING | C | PM1 � Weekly | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-07 View Documents | |||||||||||
| 62 | SL02-08 | CLEANING | C | PM2 � Monthly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-08 View Documents | |||||||||||
| 63 | SL02-09 | CLEANING | C | PM3 � Quarterly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-09 View Documents | |||||||||||
| 64 | SL02-10 | CLEANING | C | PM4 � Biannual | Work Orders satisfied as per the work order SLA times. Within 7 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-10 View Documents | |||||||||||
| 65 | SL02-11 | CLEANING | C | PM5 � Annual | Work Orders satisfied as per the work order SLA times. Within 10 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-11 View Documents | |||||||||||
| 66 | SL02-12 | CLEANING | C | PM6 � Routine | As agreed with the COMPANY� | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-12 View Documents | |||||||||||
| 67 | SL02-13 | CLEANING | B | Service Delivery | Implementation & delivery of all services is in full
compliance with standards as set in the SOW & SLA. All assets / locations are coded & tagged in full compliance with the SOW & SLA specifications. |
COMPANY Audit | 10 | SL02-13 View Documents | |||||||||||
| 68 | SL02-14 | CLEANING | B | Asset Management | The asset list is fully up to date, accurate and captures the assets, including attributes and scheduled maintenance plan | COMPANY Audit | 10 | SL02-14 View Documents | |||||||||||
| 69 | SL02-15 | CLEANING | B | Standards� | Implementation & delivery of all services in full compliance
with BICSc Standards Storeroom set up shall be in accordance with BICS and COSHH regulations. |
COMPANY Audit | 10 | SL02-15 View Documents | |||||||||||
| 70 | SL02-16 | CLEANING | B | Consumables, Supplies, tools, equipment & machinery. | Provide all supplies, tools, equipment, machinery and
consumables to meet the SOW & SLAs. Consumables are biodegradable and contain an eco-friendly / green seal. |
COMPANY Audit and as approved by The Company | 10 | SL02-16 View Documents | |||||||||||
| 71 | SL02-17 | CLEANING | B | Machinery Critical Spare Parts and Consumables | Business critical spare parts and consumables are identified and
continuously replenished. Machinery is compliant with the minimum numbers as agreed with The Company, with active AMC's in place and are fit for purpose to meet the contracted SOW & SLAs. |
COMPANY Audit and as approved by The Company | 10 | SL02-17 View Documents | |||||||||||
| 72 | SL02-18 | CLEANING | C | Smoking Facilities | All ashtrays are emptied at 25% capacity | COMPANY Audit | 5 | SL02-18 View Documents | |||||||||||
| 73 | SL02-19 | CLEANING | B | Waste, Recycling, Bio & Mixed Waste Bins | All waste bins emptied before they exceed 85% capacity. All waste bins are clean and free of smears, stains and debris. |
COMPANY Audit | 10 | SL02-19 View Documents | |||||||||||
| 74 | SL02-20 | CLEANING | B | Recycling� | Implementation of a system which maximizes recycling and
landfill diversion across the whole contract term. Recycling implementation and initiatives are aligned with KSA Regulations. |
COMPANY Audit | 10 | SL02-20 View Documents | |||||||||||
| 75 | SL02-21 | CLEANING | C | Adverse weather monitoring, reporting, planning and clean-up execution | SOW & SLA compliance | COMPANY Audit | 5 | SL02-21 View Documents | |||||||||||
| 76 | SL02-22 | CLEANING | A | Mechanically Elevated Work Platform Operations/ Rope Access | Undertake all statutory inspections and certification in
accordance with all relevant legislation. Mechanically Elevated Work Platforms are stored correctly when not in use. Ropes are pulled back to roof level each day shift end once the work is completed. |
� Inspection schedules available for all machinery &
equipment. � Inspections schedule, certificates and reports shall be current and updated. |
15 | SL02-22 View Documents | |||||||||||
| 77 | SL02-23 | CLEANING | C | Move-in & Move-Out (MIMO)SoW | All works are completed within the agreed SLA Times or as agreed with The Company. | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL02-23 View Documents | |||||||||||
| 78 | SL03-01 | LANDSCAPING | B | P1 � Emergency | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system� | 10 | SL03-01 View Documents | |||||||||||
| 79 | SL03-02 | LANDSCAPING | B | P2 � Urgent | Work Orders satisfied as per the work order SLA times | COMPANY Audit of all services and SLA covered in the Contract� | 10 | SL03-02 View Documents | |||||||||||
| 80 | SL03-03 | LANDSCAPING | C | P3 � Routine | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-03 View Documents | |||||||||||
| 81 | SL03-04 | LANDSCAPING | C | P4 � Scheduled | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-04 View Documents | |||||||||||
| 82 | SL03-05 | LANDSCAPING | C | P6 � Quoted Works� | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-05 View Documents | |||||||||||
| 83 | SL03-06 | LANDSCAPING | C | Work Order SLA Times - By Priority | Work Orders are satisfied and closed as per the SLA specification. | Review Monthly Report data captured. COMPANY Audit |
5 | SL03-06 View Documents | |||||||||||
| 84 | SL03-07 | LANDSCAPING | C | PM1 � Weekly | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-07 View Documents | |||||||||||
| 85 | SL03-08 | LANDSCAPING | C | PM2 � Monthly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-08 View Documents | |||||||||||
| 86 | SL03-09 | LANDSCAPING | C | PM3 � Quarterly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-09 View Documents | |||||||||||
| 87 | SL03-10 | LANDSCAPING | C | PM4 � Biannual | Work Orders satisfied as per the work order SLA times. Within 7 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-10 View Documents | |||||||||||
| 88 | SL03-11 | LANDSCAPING | C | PM5 � Annual | Work Orders satisfied as per the work order SLA times. Within 10 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-11 View Documents | |||||||||||
| 89 | SL03-12 | LANDSCAPING | C | PM6 � Routine | As agreed with the COMPANY� | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL03-12 View Documents | |||||||||||
| 90 | SL03-13 | LANDSCAPING | B | Service Delivery | Implementation & delivery of all services in full compliance
standards� and as set in the SOW &
SLA. All Assets / locations are coded & tagged in full compliance with the SOW & SLA specifications. |
COMPANY Audit | 10 | SL03-13 View Documents | |||||||||||
| 91 | SL03-14 | LANDSCAPING | B | Asset Management | The Asset list is fully up to date, accurate and captures of assets, including attributes and scheduled maintenance plan | COMPANY Audit | 10 | SL03-14 View Documents | |||||||||||
| 92 | SL03-15 | LANDSCAPING | B | Standards� | Implementation & delivery of all services in full compliance
with SOW & SLA. Storeroom set up shall be in accordance with COSHH regulations. |
COMPANY Audit | 10 | SL03-15 View Documents | |||||||||||
| 93 | SL03-16 | LANDSCAPING | C | Supplies, tools, equipment & consumables | Provide all supplies, tools, equipment & consumables for the
SOW & SLAs. Consumables are biodegradable and eco-friendly. The agreed MHL for stock line items is maintained. |
COMPANY Audit | 5 | SL03-16 View Documents | |||||||||||
| 94 | SL03-17 | LANDSCAPING | B | Critical Spare Parts and Consumables | Business critical spare parts and consumables are identified and
continuously replenished. Spare parts and consumables are compliant with the minimum numbers as agreed with the Company, and are fit for purpose to meet the contracted SOW & SLAs. |
COMPANY Audit | 10 | SL03-17 View Documents | |||||||||||
| 95 | SL03-18 | LANDSCAPING | C | Waste and Recycling� | Implementation of a system which maximizes recycling and
landfill diversion across the whole contract term. Recycling implementation and initiatives are aligned with KSA Regulations. |
COMPANY Audit | 5 | SL03-18 View Documents | |||||||||||
| 96 | SL03-19 | LANDSCAPING | C | Adverse weather monitoring, reporting, planning and clean-up execution | SOW & SLA compliance | COMPANY Audit | 5 | SL03-19 View Documents | |||||||||||
| 97 | SL04-01 | Pest Control | B | P1 � Emergency | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system� | 10 | SL04-01 View Documents | |||||||||||
| 98 | SL04-02 | Pest Control | B | P2 � Urgent | Work Orders satisfied as per the work order SLA times | COMPANY Audit of all services and SLA covered in the Contract� | 10 | SL04-02 View Documents | |||||||||||
| 99 | SL04-03 | Pest Control | C | P3 � Routine | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-03 View Documents | |||||||||||
| 100 | SL04-04 | Pest Control | C | P4 � Scheduled | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-04 View Documents | |||||||||||
| 101 | SL04-05 | Pest Control | C | P6 � Quoted Works� | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-05 View Documents | |||||||||||
| 102 | SL04-07 | Pest Control | C | Work Order SLA Times - By Priority | Work Orders are satisfied and closed as per the SLA specification. | Review Monthly Report data captured. COMPANY Audit |
5 | SL04-07 View Documents | |||||||||||
| 103 | SL04-08 | Pest Control | C | PM1 � Weekly | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-08 View Documents | |||||||||||
| 104 | SL04-09 | Pest Control | C | PM2 � Monthly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-09 View Documents | |||||||||||
| 105 | SL04-10 | Pest Control | C | PM3 � Quarterly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-10 View Documents | |||||||||||
| 106 | SL04-11 | Pest Control | C | PM4 � Biannual | Work Orders satisfied as per the work order SLA times. Within 7 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-11 View Documents | |||||||||||
| 107 | SL04-12 | Pest Control | C | PM5 � Annual | Work Orders satisfied as per the work order SLA times. Within 10 Days of scheduled date. |
Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-12 View Documents | |||||||||||
| 108 | SL04-13 | Pest Control | C | PM6 � Routine | As agreed with the COMPANY� | Work that fails to meet the set KPI as setup in the CAFM system
COMPANY Audit of all services and SLA covered in the Contract� |
5 | SL04-13 View Documents | |||||||||||
| 109 | SL04-14 | Pest Control | B | Service Delivery | Implementation & delivery of all services in full compliance
standards� and as set in the SOW &
SLA. All Assets / locations are coded & tagged in full compliance with the SOW & SLA specifications. |
COMPANY Audit | 10 | SL04-14 View Documents | |||||||||||
| 110 | SL04-15 | Pest Control | B | Standards� | Implementation & delivery of all services in full compliance
with SOW & SLA. Storeroom set up shall be in accordance with BICS and COSHH regulations. |
COMPANY Audit | 10 | SL04-15 View Documents | |||||||||||
| 111 | SL04-16 | Pest Control | C | Supplies, tools, equipment & consumables | Provide all supplies, tools, equipment & consumables for the
SOW & SLAs. Consumables are biodegradable and eco-friendly. The agreed MHL for stock line items is maintained. |
COMPANY Audit | 5 | SL04-16 View Documents | |||||||||||
| 112 | SL04-17 | Pest Control | C | Waste, Recycling, Bio & Mixed Waste Bins | Implementation of a system which maximizes recycling and
landfill diversion across the whole contract term. Recycling implementation and initiatives are aligned with KSA Regulations. |
COMPANY Audit | 5 | SL04-17 View Documents | |||||||||||
| 113 | SL05-01 | WASTE MANAGEMENT� | B | P1 � Emergency | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system� | 10 | SL05-01 View Documents | |||||||||||
| 114 | SL05-02 | WASTE MANAGEMENT� | B | P2 � Urgent | Work Orders satisfied as per the work order SLA times | Company Audit of all services and SLA covered in the Contract� | 10 | SL05-02 View Documents | |||||||||||
| 115 | SL05-03 | WASTE MANAGEMENT� | C | P3 � Routine | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
Company Audit of all services and SLA covered in the Contract� |
5 | SL05-03 View Documents | |||||||||||
| 116 | SL05-04 | WASTE MANAGEMENT� | C | P4 � Scheduled | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
Company Audit of all services and SLA covered in the Contract� |
5 | SL05-04 View Documents | |||||||||||
| 117 | SL05-05 | WASTE MANAGEMENT� | C | P6 � Quoted Works� | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
Company Audit of all services and SLA covered in the Contract� |
5 | SL05-05 View Documents | |||||||||||
| 118 | SL05-06 | WASTE MANAGEMENT� | C | Work Order SLA Times - By Priority | Work Orders are satisfied and closed as per the SLA specification. | Review Monthly Report data captured. Company Audit |
5 | SL05-06 View Documents | |||||||||||
| 119 | SL05-07 | WASTE MANAGEMENT� | C | PM1 � Weekly | Work Orders satisfied as per the work order SLA times | Work that fails to meet the set KPI as setup in the CAFM system
Company Audit of all services and SLA covered in the Contract� |
5 | SL05-07 View Documents | |||||||||||
| 120 | SL05-08 | WASTE MANAGEMENT� | C | PM2 � Monthly | Work Orders satisfied as per the work order SLA times. Within 3 Days of scheduled date |
Work that fails to meet the set KPI as setup in the CAFM system
Company Audit of all services and SLA covered in the Contract� |
5 | SL05-08 View Documents | |||||||||||
| 121 | SL05-09 | WASTE MANAGEMENT� | C | PM6 � Routine | As agreed with the Company� | Work that fails to meet the set KPI as setup in the CAFM system
Company Audit of all services and SLA covered in the Contract� |
5 | SL05-09 View Documents | |||||||||||
| 122 | SL05-10 | WASTE MANAGEMENT� | B | Service Delivery | Implementation & delivery of all services in full compliance
standards� and as set in the SOW &
SLA. All Assets / locations are coded & tagged in full compliance with the SOW & SLA specifications. |
Company Audit | 10 | SL05-10 View Documents | |||||||||||
| 123 | SL05-11 | WASTE MANAGEMENT� | B | Standards� | Implementation & delivery of all services in full compliance with all applicable Laws, International and local Standards (RCER and GAMEP), Approved Codes of Practice, manufacturer�s recommendations, and industry best practice | Company Audit | 10 | SL05-11 View Documents | |||||||||||
| 124 | SL05-12 | WASTE MANAGEMENT� | C | Supplies, tools, equipment, machinery, vehicles & consumables | Provide all supplies, tools, machinery, vehicles, equipment
& consumables for the SOW & SLAs. Consumables are biodegradable and contain an eco-friendly / green seal. |
Company Audit | 5 | SL05-12 View Documents | |||||||||||
| 125 | SL05-13 | WASTE MANAGEMENT� | C | Waste, Recycling, Bio & Mixed Waste Bins | All waste is removed as per the properties requirement� and schedules as approved by The Company. | Company Audit | 5 | SL05-13 View Documents | |||||||||||
| 126 | SL05-14 | WASTE MANAGEMENT� | C | Baseline data is provided monthly, measuring landfill diversion and recycling / recovery.� | Total weight of waste arisings. - Hazardous waste arisings by waste type. - Non-hazardous, industrial & non-industrial type waste arisings by waste type. - Nonbiodegradable waste arisings by waste type. |
Company audit. Weighbridge data / Waste transfer notes (manifests) and accounts as setup in the CAFM system� |
5 | SL05-14 View Documents | |||||||||||
| 127 | SL05-15 | WASTE MANAGEMENT� | C | Account of funds generated through sales of recyclables. | Recyclables Tracker of recyclate / product market, including brokers information and materials weight recycled and recovered. | Company audit. Weighbridge data / Waste transfer notes (manifests) and accounts as setup in the CAFM system� |
5 | SL05-15 View Documents | |||||||||||
| 128 | SL05-16 | WASTE MANAGEMENT� | C | Sustainability (Recycling). | That a % of bulk waste collected is recycled and not sent to
Landfill. Must include % |
The number of skips are as per the properties requirements and
as agreed with The Company. Waste schedule with frequency of collection including bin & skip counts is up to date, provided monthly and available in CAFM. |
5 | SL05-16 View Documents | |||||||||||
| 129 | SL05-17 | WASTE MANAGEMENT� | C | Provide Bulk Waste Management services to the entire site. | All waste is removed from the central waste collection
areas. All waste areas are maintained to a safe, healthy, pest and odour free hygienic standard. Implementation of a educational and awareness system which maximizes recycling and landfill diversion across the whole the Property for the term of the agreement. Recycling implementation and initiatives are aligned with KSA Regulations. |
Evidence of daily inspection of the entire property
location. Daily waste collection as per the agreed schedule, with no evidence of bulk waste, neglected waste or fly-tipping found on site. Education and awareness campaign implemented and on track as agreed with The Company. |
5 | SL05-17 View Documents | |||||||||||
| 130 | SL06-01 | Manpower Supply (MPS) | C | MPS available to deliver SoW. | No reports on non-confirmation by audit. | 100% Compliance with the schedules and in line with the Scope of
Services. Daily attendance report. |
5 | SL06-01 View Documents | |||||||||||
| 131 | SL06-02 | Manpower Supply (MPS) | C | Staff are fully trained and aware of all H&S requirements and procedures. | No reports on non-confirmation by audit. | No reports of non-conformance by Company audit. | 5 | SL06-02 View Documents | |||||||||||
| 132 | SL06-03 | Manpower Supply (MPS) | C | Punctuality, per individual, per shift | On time reporting as per the Staff Duty Roster | No reports of non-conformance by Company audit. | 5 | SL06-03 View Documents | |||||||||||
| 133 | SL06-04 | Manpower Supply (MPS) | C | Reports are submitted as requested. | No reports of non-conformance. | 100% compliance. No reports of non-conformance by Company audit. | 5 | SL06-04 View Documents | |||||||||||
| 134 | SL06-05 | Manpower Supply (MPS) | C | Emergency call-out | Emergency call outs, and support to be on site within 1 hour. | No reports of non-conformance by Company audit. | 5 | SL06-05 View Documents | |||||||||||
| 135 | SL06-06 | Manpower Supply (MPS) | B | Health & Safety Training | Staff to be fully trained and aware of H&S requirements and procedures | 100% compliance. No reports of non-conformance by Company audit. | 10 | SL06-06 View Documents | |||||||||||
| 136 | SL06-07 | Manpower Supply (MPS) | C | Consistent quality control to ensure the operational standards of this Scope of Works is maintained. | The Contractor shall share monthly quality inspections of the scope of services. | 95% compliance. No reports of non-conformance by Company audit. | 5 | SL06-07 View Documents | |||||||||||